Return and Refund Policy

We offer a full refund for any product that is returned unopened and before it is opened live on stream.

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✅ Eligible for Refund

A product is eligible for a refund if it meets all of the following conditions:

• It has not been opened or used

• It has not been opened live on stream

• It is in its original, sealed condition

• It is returned within 7 days of purchase (or as agreed upon)

If your order was placed by mistake or you changed your mind before the product was opened on stream, you're entitled to a full refund.

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📩 To request a refund, please contact us with your order number and the reason for the return.

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❌ Not Eligible for Refund

We do not offer refunds in the following situations:

• The product has been opened during a live stream

• The product has been used, damaged, or tampered with

• The request is made after the live opening

• You purchased a mystery pack, pullbox, or wheel spin that has already been revealed on stream

 

Note: Once a sealed product is opened live (including booster packs, boxes, pullboxes, wheels, or other games), the order is considered fulfilled and non-refundable.​​

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🚚 Return Shipping

Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part.​

We recommend using a trackable shipping method to ensure safe delivery.